{"id":11688,"date":"2021-09-15T09:49:21","date_gmt":"2021-09-15T07:49:21","guid":{"rendered":"https:\/\/relaunch.smartrace.de\/support\/"},"modified":"2021-10-12T16:42:16","modified_gmt":"2021-10-12T14:42:16","slug":"support","status":"publish","type":"page","link":"https:\/\/www.smartrace.de\/en\/support\/","title":{"rendered":"Support Center"},"content":{"rendered":"<div class=\"gb-container gb-container-8117031a\"><div class=\"gb-inside-container\">\n\n<h1 class=\"gb-headline gb-headline-6be8ef18 gb-headline-text\">Support Center<\/h1>\n\n\n<div class=\"gb-container gb-container-dbf82e3f\"><div class=\"gb-inside-container\">\n<form role=\"search\" method=\"get\" action=\"https:\/\/www.smartrace.de\/en\/\" class=\"wp-block-search__button-outside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label screen-reader-text\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search for topics...\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Suchen\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n<\/div><\/div>\n\n\n<p class=\"gb-headline gb-headline-bb801cca gb-headline-text search-suggestions\"><a href=\"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/trouble-shooting\/no-connection\/\">No Connection<\/a>, <a href=\"https:\/\/www.smartrace.de\/anleitung\/hilfe-bei-problemen\/runden-werden-teilweise-nicht-gezaehlt\/\">Laps are not counted<\/a>, <a href=\"https:\/\/www.smartrace.de\/anleitung\/hilfe-bei-problemen\/smartrace-auf-mehreren-geraeten-nutzen-bzw-auf-ein-anderes-geraet-uebertragen\/\">use SmartRace on multiple devices<\/a><\/p>\n\n<\/div><div class=\"gb-shapes\"><div class=\"gb-shape gb-shape-1\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1200 194.3\" preserveAspectRatio=\"none\"><path d=\"M1200 133.3l-50 8.9c-50 8.6-150 26.9-250 31.1-100 4.2-200-4.2-300-26.7S400 89.2 300 62.2C200 35.8 100 17.5 50 8.9L0 0v194.3h1200v-61z\"\/><\/svg><\/div><div class=\"gb-shape gb-shape-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1200 194.3\" preserveAspectRatio=\"none\"><path d=\"M1200 133.3l-50 8.9c-50 8.6-150 26.9-250 31.1-100 4.2-200-4.2-300-26.7S400 89.2 300 62.2C200 35.8 100 17.5 50 8.9L0 0v194.3h1200v-61z\"\/><\/svg><\/div><\/div><\/div>\n\n\n<p><a href=\"https:\/\/www.smartrace.de\/wp-admin\/post.php?post=11688&amp;action=edit#\"><\/a><\/p>\n\n\n<div class=\"gb-container gb-container-526186fd\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4ae370ad\">\n<div class=\"gb-grid-column gb-grid-column-c647b9b0\"><div class=\"gb-container gb-container-c647b9b0\"><a class=\"gb-container-link\" href=\"https:\/\/support.smartrace.de\/bugs\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><\/a><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-c0d53509\"><span class=\"gb-icon\"><svg viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-bug fa-w-18\" data-icon=\"bug\" data-prefix=\"fal\" aria-hidden=\"true\"><path d=\"M544,272H480V150.627L523.314,107.314A16,16,0,0,0,500.686,84.687L457.373,128H415a127.00381,127.00381,0,1,0-254,0H118.627L75.314,84.687A16,16,0,1,0,52.686,107.314L96,150.627V272H32a16,16,0,0,0,0,32H96v24a174.98856,174.98856,0,0,0,30.484,98.889L68.687,484.686a15.99972,15.99972,0,1,0,22.627,22.627l55.616-55.616A175.45165,175.45165,0,0,0,272,504h32a175.45165,175.45165,0,0,0,125.07-52.303l55.616,55.616a15.99972,15.99972,0,0,0,22.627-22.627l-57.797-57.797A174.98856,174.98856,0,0,0,480,328V304h64a16,16,0,0,0,0-32ZM288,32.01263A95.99568,95.99568,0,0,1,383,128H193A95.99568,95.99568,0,0,1,288,32.01263ZM448,328c0,79.401-64.598,144-144,144V236a12.00052,12.00052,0,0,0-12-12h-8a12.00052,12.00052,0,0,0-12,12V472c-79.402,0-144-64.599-144-144V160H448Z\" fill=\"currentColor\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Report a bug<\/span><\/h3>\n\n\n\n<p class=\"has-text-align-center\">You can easily report any errors in SmartRace or SmartRace Connect in the official bug tracker.<\/p>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-3ffeac15\">\n\n<a class=\"gb-button gb-button-b9979bbd gb-button-smr-green-small\" href=\"https:\/\/support.smartrace.de\/bugs\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><span class=\"gb-button-text\">Report a bug<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-8ba9dcbd\"><div class=\"gb-container gb-container-8ba9dcbd\"><a class=\"gb-container-link\" href=\"https:\/\/support.smartrace.de\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><\/a><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-ef87e4db\"><span class=\"gb-icon\"><svg viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-lightbulb-on fa-w-20\" data-icon=\"lightbulb-on\" data-prefix=\"fal\" aria-hidden=\"true\"><path d=\"M320,64A112.14,112.14,0,0,0,208,176a16,16,0,0,0,32,0,80.09,80.09,0,0,1,80-80,16,16,0,0,0,0-32Zm0-64C217.06,0,143.88,83.55,144,176.23a175,175,0,0,0,43.56,115.55C213.22,321,237.84,368.69,240,384l.06,75.19a15.88,15.88,0,0,0,2.69,8.83l24.5,36.84A16,16,0,0,0,280.56,512h78.85a16,16,0,0,0,13.34-7.14L397.25,468a16.17,16.17,0,0,0,2.69-8.83L400,384c2.25-15.72,27-63.19,52.44-92.22A175.9,175.9,0,0,0,320,0Zm47.94,454.31L350.84,480H289.12l-17.06-25.69,0-6.31h95.91ZM368,416H272l-.06-32H368Zm60.41-145.31c-14,15.95-36.32,48.09-50.57,81.29H262.22c-14.28-33.21-36.6-65.34-50.6-81.29A143.47,143.47,0,0,1,176.06,176C175.88,99,236.44,32,320,32c79.41,0,144,64.59,144,144A143.69,143.69,0,0,1,428.38,270.69ZM96,176a16,16,0,0,0-16-16H16a16,16,0,0,0,0,32H80A16,16,0,0,0,96,176ZM528,64a16.17,16.17,0,0,0,7.16-1.69l64-32A16,16,0,0,0,584.84,1.69l-64,32A16,16,0,0,0,528,64Zm96,96H560a16,16,0,0,0,0,32h64a16,16,0,0,0,0-32ZM119.16,33.69l-64-32A16,16,0,0,0,40.84,30.31l64,32A16.17,16.17,0,0,0,112,64a16,16,0,0,0,7.16-30.31Zm480,288-64-32a16,16,0,0,0-14.32,28.63l64,32a16,16,0,0,0,14.32-28.63ZM112,288a16.17,16.17,0,0,0-7.16,1.69l-64,32a16,16,0,0,0,14.32,28.63l64-32A16,16,0,0,0,112,288Z\" fill=\"currentColor\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Suggest a feature<\/span><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Got an idea for a new feature? Enter it in the idea tracker and let other users vote for it.<\/p>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-40f7bdf2\">\n\n<a class=\"gb-button gb-button-b990655f gb-button-smr-green-small\" href=\"https:\/\/support.smartrace.de\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><span class=\"gb-button-text\">Suggest a feature<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-4d7a2a21\"><div class=\"gb-container gb-container-4d7a2a21\"><a class=\"gb-container-link\" href=\"https:\/\/www.smartrace.de\/kontakt\/\"><\/a><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-7b923326\"><span class=\"gb-icon\"><svg viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-paper-plane fa-w-16\" data-icon=\"paper-plane\" data-prefix=\"fal\" aria-hidden=\"true\"><path d=\"M464 4.3L16 262.7C-7 276-4.7 309.9 19.8 320L160 378v102c0 30.2 37.8 43.3 56.7 20.3l60.7-73.8 126.4 52.2c19.1 7.9 40.7-4.2 43.8-24.7l64-417.1C515.7 10.2 487-9 464 4.3zM192 480v-88.8l54.5 22.5L192 480zm224-30.9l-206.2-85.2 199.5-235.8c4.8-5.6-2.9-13.2-8.5-8.4L145.5 337.3 32 290.5 480 32l-64 417.1z\" fill=\"currentColor\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Get in touch<\/span><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Can&#8217;t find an answer to your question or need further help? Then feel free to write via the contact form.<\/p>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-32b6f684\">\n\n<a class=\"gb-button gb-button-3f3a844f gb-button-smr-green-small\" href=\"https:\/\/www.smartrace.de\/kontakt\/\"><span class=\"gb-button-text\">Get in touch<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-7687a6d1\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-99928a5a\">\n<div class=\"gb-grid-column gb-grid-column-793ef5ed\"><div class=\"gb-container gb-container-793ef5ed\"><div class=\"gb-inside-container\">\n\n<h2 class=\"gb-headline gb-headline-eecb1005 gb-headline-text\">Trouble Shooting<\/h2>\n\n\n\n<p class=\"gb-headline gb-headline-7e56d80d gb-headline-text\">Are you having difficulties using SmartRace or SmartRace Connect? Then you will find a collection of helpful articles on the most frequently searched topics here.<\/p>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d4bec0d1\"><div class=\"gb-container gb-container-d4bec0d1\"><div class=\"gb-inside-container\">\n<div class=\"gb-button-wrapper gb-button-wrapper-f14f3596\">\n\n<a class=\"gb-button gb-button-157d4f14 gb-button-smr-green-medium\" href=\"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/trouble-shooting\/\"><span class=\"gb-button-text\">Most frequent questions &amp; problems<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-d83dc9cb\">\n<div class=\"gb-grid-column gb-grid-column-906458b7\"><div class=\"gb-container gb-container-906458b7\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-cd342b02\"><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-45e55f1f gb-headline-text\">User Manual<\/h3>\n\n\n\n<p class=\"gb-headline gb-headline-93d5bafb gb-headline-text\">The comprehensive user manual helps you get started with SmartRace and SmartRace Connect and gives you a few useful tips and tricks along the way.<\/p>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-f6032926\">\n\n<a class=\"gb-button gb-button-82ccfaf8 gb-button-smr-light-darkbg-small\" href=\"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/\"><span class=\"gb-button-text\">Read the manual<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-16dcf05f\"><div class=\"gb-container gb-container-16dcf05f\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-f453450d\"><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-432115a0 gb-headline-text\">Did you know?<\/h3>\n\n\n\n<p class=\"gb-headline gb-headline-e3e59bc4 gb-headline-text\">You can send a support request directly from SmartRace. A few pieces of data are automatically sent along to help narrow down the source of the error.<\/p>\n\n\n<div class=\"gb-button-wrapper gb-button-wrapper-9b5e8a9e\">\n\n<a class=\"gb-button gb-button-729183cf gb-button-smr-light-darkbg-small\" href=\"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/making-a-support-request-from-within-smartrace\/\"><span class=\"gb-button-text\">Learn more<\/span><span class=\"gb-icon\"><svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"svg-inline--fa fa-long-arrow-right fa-w-14\" aria-hidden=\"true\"><path d=\"M311.03 131.515l-7.071 7.07c-4.686 4.686-4.686 12.284 0 16.971L387.887 239H12c-6.627 0-12 5.373-12 12v10c0 6.627 5.373 12 12 12h375.887l-83.928 83.444c-4.686 4.686-4.686 12.284 0 16.971l7.071 7.07c4.686 4.686 12.284 4.686 16.97 0l116.485-116c4.686-4.686 4.686-12.284 0-16.971L328 131.515c-4.686-4.687-12.284-4.687-16.97 0z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/a>\n\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-8145ec41\">\n<div class=\"gb-grid-column gb-grid-column-e96c08c8\"><div class=\"gb-container gb-container-e96c08c8\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-817780ae faq-compact\"><div class=\"gb-inside-container\">\n\n<h4 class=\"gb-headline gb-headline-4a513d15 gb-headline-text\">Common Questions<\/h4>\n\n\n<style>.slick-slider#wpsp-9615 {margin-left: 0px; }.slick-slider#wpsp-9615 .wp-show-posts-inner {margin-left: 0.5em; margin-right: 0.5em; }#wpsp-9615.wpsp-card .wp-show-posts-single {margin-bottom: 1em; }.slick-slider#wpsp-9615 .wp-show-posts-single {margin-bottom: 0px; }#wpsp-9615 .wp-show-posts-entry-summary a, .wp-show-posts-entry-content a {color: #000000; }#wpsp-9615 .wp-show-posts-entry-summary a:hover, .wp-show-posts-entry-content a:hover {color: #000000; }<\/style><style>.wp-show-posts-columns#wpsp-9615 {margin-left: -1em; }.wp-show-posts-columns#wpsp-9615 .wp-show-posts-inner {margin: 0 0 1em 1em; }<\/style><section id=\"wpsp-9615\" class=\" wp-show-posts-faq wp-show-posts\" style=\"\"><article class=\" wp-show-posts-single wpsp-clearfix post-448 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Which device do I need?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\tYou&#8217;ll need a tablet or smart phone with either Android (version 8.0 or later) or iOS (version 12 or later).\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-446 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Which Carrera hardware to I need?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>To use SmartRace, you&#8217;ll need the Control Unit (20030352) and the AppConnect dongle from Carrera. SmartRace does not work with the Carrera Black Box.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-445 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">When will you release the next version?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>I will release new version as often as possible. If bugs where fixed, I usually release immediately. Besides that, I&#8217;m continuously working on new things which I will release step by step.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-443 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Something is not working as expected.<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>Don&#8217;t worry! Please take a look at the <a href=\"https:\/\/www.smartrace.de?page_id=407&amp;lang=en\">manual<\/a> or drop me a line at <a href=\"https:\/\/support.smartrace.de\" target=\"_blank\" rel=\"noopener\">support.smartrace.de<\/a> if you think you found an issue. Thanks!<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11628 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Does SmartRace work with the Carrera black box?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>No. To be able to use SmartRace, you need the Carrera Control Unit (article number 20030352) and an AppConnect adapter connected to it.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-444 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Does SmartRace work with other bluetooth dongles?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>Unfortunately not. SmartRace does only work with the AppConnect dongle from Carrera and not with other dongles such as the CockpitXP Bluebox.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11635 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Do I have to buy SmartRace several times for several devices?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>No. Once purchased, SmartRace can be used on any number of devices. The prerequisite is that the same Apple or Google account is used. Mixed operation on iOS and Android is not possible without purchasing the app for both platforms.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11634 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Can I test SmartRace before buying?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>SmartRace does not have its own test version, but you can &#8220;return&#8221; apps within a certain period of time both in the Google Play Store and when purchasing them via iTunes.\u00a0 You can read how to do this here for iOS and here for Android (only within 48 hours of purchase).<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-18751 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Can I buy add-ons individually?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>You can purchase the SmartRace Connect Server, which is required for analog mode, for example, separately. Simply open the \u201cAdd-ons\u201d dialog in SmartRace and select the \u201cAvailable as one-off purchase\u201d tab. There you can purchase the add-on separately for a one-time payment by clicking on the green shopping cart icon. It will then be yours to keep forever.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><\/section><!-- .wp-show-posts -->\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-258ad2fd\"><div class=\"gb-container gb-container-258ad2fd\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-29bcac48 faq-compact\"><div class=\"gb-inside-container\">\n\n<h4 class=\"gb-headline gb-headline-44a248ae gb-headline-text\">Analogue Mode Questions<\/h4>\n\n\n<style>.slick-slider#wpsp-11061 {margin-left: 0px; }.slick-slider#wpsp-11061 .wp-show-posts-inner {margin-left: 0.5em; margin-right: 0.5em; }#wpsp-11061.wpsp-card .wp-show-posts-single {margin-bottom: 1em; }.slick-slider#wpsp-11061 .wp-show-posts-single {margin-bottom: 0px; }#wpsp-11061 .wp-show-posts-entry-summary a, .wp-show-posts-entry-content a {color: #000000; }#wpsp-11061 .wp-show-posts-entry-summary a:hover, .wp-show-posts-entry-content a:hover {color: #000000; }<\/style><style>.wp-show-posts-columns#wpsp-11061 {margin-left: -1em; }.wp-show-posts-columns#wpsp-11061 .wp-show-posts-inner {margin: 0 0 1em 1em; }<\/style><section id=\"wpsp-11061\" class=\" wp-show-posts-faq wp-show-posts\" style=\"\"><article class=\" wp-show-posts-single wpsp-clearfix post-11641 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Which smartphone or tablet can I use as a sensor?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>The sensor mode works on Android and iOS (from iOS 14.5). It is strongly recommended to use an up-to-date device. Sensor mode runs a lot of CPU and memory intensive processes that can be better served by newer devices. On a Samsung Galaxy S8 from 2017, the recognition of 4 lanes runs optimally. But older devices can also be used as long as there is enough RAM and a CPU that is not too weak. Just try it out.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11638 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Which apps do I need to use the analog mode?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>You need the paid app &#8220;SmartRace&#8221; (available in the AppStore under &#8220;SmartRace for Carrera Digital&#8221;). In SmartRace you need the extension &#8220;SmartRace Connect Server&#8221;, which is available as an in-app purchase. The sensor itself is the free additional app &#8220;SmartRace Connect&#8221;.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11627 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Something is not working the way I thought it would.<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>Please report any errors or problems at support.smartrace.de or by e-mail to info [at] smartrace.de. And if you are not satisfied at all, please contact us anyway! We will find a solution together.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11632 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Isn&#8217;t motion detection in analogue mode prone to false readings?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>Of course, faulty measurements can occur if things other than a vehicle are moving through the camera image or if the lighting conditions in the room change considerably. Therefore, you should make sure that the lighting conditions are as constant as possible and that no animals walk across the track.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11630 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">I already own SmartRace. Do I have to buy it again for analogue mode?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>No! If you already own SmartRace, you do not need to buy the app again to use the analogue mode. You only need the SmartRace Connect Server extension.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-19063 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">How much does the analog mode cost?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>Analog mode is a feature of SmartRace. SmartRace costs a one-time fee of 10.99\u20ac. To connect SmartRace Connect to SmartRace, you also need the SmartRace Connect Server add-on for SmartRace, which costs \u20ac3.99. The total cost is therefore a one-time fee of 14.98\u20ac. <strong>A subscription is not required.<\/strong><\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11636 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Do cars have to have different colours so that SmartRace can distinguish them?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>No. SmartRace works with motion detection &#8211; it doesn&#8217;t matter what colour the vehicle is. You can even use completely identical vehicles.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11633 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Can I use all the functions in analogue mode that are also available in digital mode?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>No. In analogue mode, all functions that require a pit lane or a connection to the control unit are not available. At the moment, this concerns these functions: Weather, Penalties, Damage, Virtual Safety Car &#8211; as well as the Vehicle Tuning section.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><\/section><!-- .wp-show-posts -->\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-fc3f2db6\"><div class=\"gb-container gb-container-fc3f2db6\"><div class=\"gb-inside-container\">\n<div class=\"gb-container gb-container-2d954ebd faq-compact\"><div class=\"gb-inside-container\">\n\n<h4 class=\"gb-headline gb-headline-e5b1a983 gb-headline-text\">SmartRace Connect Questions<\/h4>\n\n\n<style>.slick-slider#wpsp-11332 {margin-left: 0px; }.slick-slider#wpsp-11332 .wp-show-posts-inner {margin-left: 0.5em; margin-right: 0.5em; }#wpsp-11332.wpsp-card .wp-show-posts-single {margin-bottom: 1em; }.slick-slider#wpsp-11332 .wp-show-posts-single {margin-bottom: 0px; }#wpsp-11332 .wp-show-posts-entry-summary a, .wp-show-posts-entry-content a {color: #000000; }#wpsp-11332 .wp-show-posts-entry-summary a:hover, .wp-show-posts-entry-content a:hover {color: #000000; }<\/style><style>.wp-show-posts-columns#wpsp-11332 {margin-left: -1em; }.wp-show-posts-columns#wpsp-11332 .wp-show-posts-inner {margin: 0 0 1em 1em; }<\/style><section id=\"wpsp-11332\" class=\" wp-show-posts-faq wp-show-posts\" style=\"\"><article class=\" wp-show-posts-single wpsp-clearfix post-11639 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">Which devices and versions are supported?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>SmartRace Connect runs on tablets as well as smartphones. However, to keep an eye on the race at all times and to use the vibration alarm, you should use a smartphone that you can hold comfortably in your hand. You can use the app both upright and sideways. SmartRace Connect is available for Android and iOS.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11640 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">What requirements must be met?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>In order for SmartRace Connect to connect to SmartRace, both devices must be on the same wifi and the devices must be able to see each other. The devices on which SmartRace Connect is running do not need to have Bluetooth, as the connection runs purely via wifi. Therefore, you should make sure that you have a stable and fast wifi connection where your track is located.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11637 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">What does SmartRace Connect cost?<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>SmartRace Connect itself is free of charge. In order to use the SmartRace Connect server in SmartRace, you must purchase the corresponding add-on once. You can see the price for this in SmartRace.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><article class=\" wp-show-posts-single wpsp-clearfix post-11629 faq type-faq status-publish hentry\" itemtype=\"http:\/\/schema.org\/CreativeWork\" itemscope><div class=\"wp-show-posts-inner\" style=\"\">\t\t\t\t\t\t<header class=\"wp-show-posts-entry-header\">\n\t\t\t\t\t\t\t<h5 class=\"wp-show-posts-entry-title\" itemprop=\"headline\">I need help, have questions or have found an error.<\/h5>\t\t\t\t\t\t<\/header><!-- .entry-header -->\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-show-posts-entry-content\" itemprop=\"text\">\n\t\t\t\t\t\t\t<p>In this case, you are welcome to send a support request at support.smartrace.de at any time. Simply register there and enter your request &#8211; you will be helped as quickly as possible. By the way, you can also suggest new functions in the support area.<\/p>\n\t\t\t\t\t\t<\/div><!-- .entry-content -->\n\t\t\t\t\t<\/div><!-- wp-show-posts-inner --><div class=\"wpsp-clear\"><\/div><\/article><\/section><!-- .wp-show-posts -->\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Support Center No Connection, Laps are not counted, use SmartRace on multiple devices<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-11688","page","type-page","status-publish","hentry","infinite-scroll-item"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Center - SmartRace for Carrera Digital<\/title>\n<meta name=\"description\" content=\"Support Center No Connection, Laps are not counted, use SmartRace on multiple devices Report a bug You can easily report any errors in SmartRace or\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartrace.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Center - 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