{"id":516,"date":"2017-12-30T10:24:35","date_gmt":"2017-12-30T09:24:35","guid":{"rendered":"https:\/\/relaunch.smartrace.de?page_id=516"},"modified":"2024-04-15T09:24:33","modified_gmt":"2024-04-15T07:24:33","slug":"trouble-shooting","status":"publish","type":"page","link":"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/trouble-shooting\/","title":{"rendered":"The most common problems and questions"},"content":{"rendered":"\n

The most common problems and questions<\/h1>\n\n\n\n
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<\/a>\n

Turn off the Control Unit’s power-saving mode\/sleep mode<\/h4>\n\n

Turn off the Control Unit’s power-saving mode\/sleep mode By default, the Carrera Digital Control Unit enters power-saving mode after approximately …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

No connection to Mini Race Challenge<\/h4>\n\n

Unable to connect SmartRace to Mini Race Challenge Important: Starting from Android 6, location services (GPS) have to be enabled …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

The control unit does not respond when the START button is pressed if the DRS function is activated.<\/h4>\n\n

The control unit does not respond when the START button is pressed if the DRS function is activated. If DRS …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Speed and brake settings change automatically when crossing the start\/finish line<\/h4>\n\n

Speed and brake settings change automatically when crossing the start\/finish line Since version 7, SmartRace transmits the current speed and …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

No connection to the SmartRace Connect server possible (“An error has occurred in the communication with the server”)<\/h4>\n\n

No connection to the SmartRace Connect server possible (“An error has occurred in the communication with the server”) If you …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

In-app purchases or subscriptions cannot be activated via Family Sharing (iOS\/macOS)<\/h4>\n\n

In-app purchases or subscriptions cannot be activated via Family Sharing (iOS\/macOS) SmartRace supports the sharing of in-app purchases and subscriptions …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Turn on location services on Google Chromebooks<\/h4>\n\n

Turn on location services on Google Chromebooks Turning on location services on Google Chromebooks is a bit more hidden than …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Backup location under macOS<\/h4>\n\n

Where can I find my backup files on macOS? Unlike on iOS and Android, backups on macOS cannot be easily …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

SmartRace 5.6.2: Bluetooth connection is disconnected again and again<\/h4>\n\n

SmartRace 5.6.2: Bluetooth connection is disconnected again and again Unfortunately, a bug has crept into SmartRace 5.6.2 that may cause …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Controller colors seem to be ignored<\/h4>\n\n

Controller colors seem to be ignored If SmartRace ignores the colors you have set in the main menu under “Controller …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Resetting the Control Unit<\/h4>\n\n

How can I reset the control unit? If you need or want to perform a reset on your control unit, …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Cannot connect to SmartRace Connect Server (ChromeOS)<\/h4>\n\n

Cannot connect to SmartRace Connect Server (ChromeOS) If you are running SmartRace on a so-called “Chromebook” running ChromeOS, it may …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

SmartRace Connect Server cannot be started (macOS)<\/h4>\n\n

SmartRace Connect Server cannot be started (macOS) On some macOS versions (especially High Sierra), the SmartRace Connect Server cannot be …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

My in-app purchases or subscription have disappeared<\/h4>\n\n

My in-app purchases or subscription have disappeared After a longer period of non-use of SmartRace, a new installation or an …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Add-ons are not loaded under macOS<\/h4>\n\n

Add-ons are not loaded under macOS If the add-on view does not load under macOS, but the spinning wheel remains …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Tuning settings (speed, brakes, fuel tank size) are apparently not applied, the sliders are reset<\/h4>\n\n

Tuning settings (speed, brakes, fuel tank size) are apparently not applied, the sliders are reset If you make changes in …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Invalid Lap<\/h4>\n\n

Error message “invalid lap” appears when a car crosses the finish line If you’re getting an error message on the …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Some cars drive faster than others (e.g. in case of weather change, virtual safety car, etc.)<\/h4>\n\n

Some cars drive faster than others despite the same settings (e.g. in case of weather change, virtual safety car, etc.) …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

How can I display the average speed in the race screen?<\/h4>\n\n

How can I display the average speed in the race screen? Three conditions must be met for this to happen: …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Fuel tank size for controllers 5 & 6 cannot be set, an error message appears<\/h4>\n\n

Fuel tank size for controllers 5 & 6 cannot be set, an error message appears When you try to set …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

I can’t download SmartRace for free on macOS, although I already own the iOS version of Smartrace<\/h4>\n\n

I can’t download SmartRace for free on macOS, although I already own the iOS version of Smartrace It may seem …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Using SmartRace on multiple devices and\/or move the “license” to another device<\/h4>\n\n

Using SmartRace on multiple devices and\/or move the “license” to another device Once you bought SmartRace, you will not need …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

SmartRace shows drivers in the race screen who are not racing<\/h4>\n\n

SmartRace measures lap times of drivers\/racers\/vehicles that do not race Basically, you have to keep in mind that SmartRace only …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

SmartRace Connect: connection can’t be established on iOS (IP 0.0.0.0)<\/h4>\n\n

SmartRace Connect: connection can’t be established on iOS (IP 0.0.0.0) If you get the IP address 0.0.0.0 after starting the …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Connect to SmartRace via cable (Android)<\/h4>\n\n

Connect to SmartRace via cable (Android) Important: If the firmware on your control unit is too old (version 5335 or …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Some sounds don’t work (e.g. start countdown; iOS)<\/h4>\n\n

Some sounds don’t work (iOS) If some sounds do not work under iOS (e.g. the start countdown), please check the …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Sounds and voices don’t work at all or are cutted (Android)<\/h4>\n\n

Sounds and voices don’t work at all or are cutted (Android) If sounds (e.g. wrench, countdown) or voice outputs (e.g. …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Pit stop continues even after leaving the pit lane<\/h4>\n\n

Pit stop continues even after leaving the pit lane The control unit recognizes that a car is in “refueling possible” …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

The in-app purchases overview doesn’t load (iOS)<\/h4>\n\n

The in-app purchases overview doesn’t load If only a rotating wheel appears when you open the “Add-Ons” dialog (loading icon), …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Track records can’t be deleted<\/h4>\n\n

Track records seemingly can’t be deleted If you’re trying to delete a track record from the “records” tab of the …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Refuelling\/tire change not possible during races<\/h4>\n\n

Refuelling\/tire change seemingly not possible during races with weather changes add-on In this case the speed of your car is …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Unassigned although assignments were made<\/h4>\n\n

The race screen shows “Unassigned” for cars and\/or drivers although you made assignments If you see the placeholder “unassigned” on …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Changing the voice of the speech output (iOS)<\/h4>\n\n

Changing the voice of the speech output (iOS) Select Settings\u00a0> Common\u00a0> Accessibility Select\u00a0\u201cSpeech\u201d Select\u00a0\u201cVoices\u201d Select\u00a0the language for which you want …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Laps are erroneously counted in the pit lane<\/h4>\n\n

Laps are erroneously counted in the pit lane You can enable\/disable lap counting in the pit lane. To do that, …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Laps are sometimes not counted correctly<\/h4>\n\n

Laps are sometimes not counted correctly This can have several reasons. Most likely you missed the start\/finish sensor because your …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Fuel bar doesn\u2019t show up or stays at 0%<\/h4>\n\n

Fuel bar doesn\u2019t show up or stays at 0% If the fuel bar doesn\u2019t appear, displays 0% from the start …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

No connection to the control unit<\/h4>\n\n

No connection to the control unit Important Starting from Android 6, location services (GPS) have to be enabled and SmartRace …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Voice output doesn\u2019t work (Android) or is too fast (iOS)<\/h4>\n\n

Voice output doesn\u2019t work (Android) If the voice output doesn\u2019t work on Android, please make sure to check the following: If …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Split sector times are not tracked correctly<\/h4>\n\n

Split sector times are not tracked correctly The tracking of sector times does only work with the Carrera \u201cCheck Lane\u201d …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

Connection drops on iOS 11 and above<\/h4>\n\n

Connection drops on iOS 11 and above On iOS the connection between iPad\/iPhone and Control Unit might be dropped after …<\/p>\n<\/div><\/div>\n\n

<\/a>\n

SmartRace cannot be purchased despite compatible target device (Android) – the device is displayed as “not compatible” in the Play Store<\/h4>\n\n

SmartRace cannot be purchased despite compatible target device (Android) – the device is displayed as “not compatible” in the Play …<\/p>\n<\/div><\/div>\n<\/div>\n\n

\n\n\n\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"

The most common problems and questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":407,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":{"0":"post-516","1":"page","2":"type-page","3":"status-publish","5":"infinite-scroll-item"},"acf":[],"yoast_head":"\nThe most common problems and questions - SmartRace for Carrera Digital<\/title>\n<meta name=\"description\" content=\"The most common problems and questions Vorherige Seite 1 2 \u2026 10 N\u00e4chste Seite\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartrace.de\/en\/the-smartrace-manual\/trouble-shooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The most common problems and questions - 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