Home User Manual Tips & Tricks Making a support request from within SmartRace

Making a support request from within SmartRace

To submit a support request directly from SmartRace, please proceed as follows:

  • Open the quick menu and then the main menu
  • Open the “Help & Support” dialogue in the “Miscellaneous” section
  • Open the “Submit Support Request”
  • Enter your data in the form and describe the reason for your request
  • Submit the form with the green button

When you submit the form, a few data are sent along that might help to narrow down the problem you have. This includes, for example, the exact device name, the exact version of the operating system running on your device and which settings you have set in SmartRace. No personal data will be transmitted (e.g. driver names, etc.).

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SmartRace is a software for Mac, tablets and smartphones and is used for timing Carrera Digital tracks in 1:32 and 1:24 scale and via the Analogue mode also for analogue tracks (e.g. Carrera Evolution, Carrera Exclusiv, Carrera Go!!!, Ninco, Scalextric or others). SmartRace either connects to the Carrera AppConnect adapter via Bluetooth or takes the measurement in analogue mode via the camera of a smartphone connected via SmartRace Connect

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