Trouble shooting

Here you can find solutions for issues you might face when using SmartRace. If you don’t find something helpful, please feel free to drop me a line at info@smartrace.de or to file an issue over at support.smartrace.de. Thanks for your help!

• Invalid Lap

  Error message "invalid lap" appears when a car crosses the finish line If you're getting an error message on the bottom of the screen which says "invalid lap" when a...

• NoNameDriver/NoNameCar although assignments were made

  The race screen shows NoNameCar/NoNameDriver although you made assignments for drivers and cars [caption id="attachment_3355" align="alignright" width="150"] Picking the controller number from the race screen[/caption] If you see the placeholders...

• Refuelling/tire change not possible during races

  Refuelling/tire change seemingly not possible during races with weather changes add-on In this case the speed of your car is probably reduced to the minimum by the weather add-on. If...

• Some sounds don't work (e.g. start countdown; iOS)

  Some sounds don't work (iOS) If some sounds don't seem to work on iOS (e.g. start countdown, ambient sound), you may have enabled the silenced mode (by accident). You can...

• Track records can't be deleted

  Track records seemingly can't be deleted If you're trying to delete a track record from the "records" tab of the track detail view and it seems to pop up again...

• No connection to the control unit

  No connection to the control unit Important Starting from Android 6, location services (GPS) have to be enabled and SmartRace must be allowed to use them. Here is why. Important...

• Laps are erroneously counted in the pit lane

  Laps are erroneously counted in the pit lane You can enable/disable lap counting in the pit lane. To do that, please turn off your Control Unit and hold the button “SPEED” (button 5)...

• Laps are sometimes not counted correctly

  Laps are sometimes not counted correctly This can have several reasons. Most likely you missed the start/finish sensor because your car was drifting a bit. Please make sure to have...

• How can I move my data to another device?

  How can I move my data to another device? To move your SmartRace data to another device, you just have to create a backup and use the backup file on...

• Although using a compatible device, SmartRace can’t be bought on Google Play

  Although using a compatible device, SmartRace can’t be bought on Google Play (Android) If you’re sure your device is matching all requirements to run SmartRace but the app is still...

• Voice output doesn’t work (Android) or is too fast (iOS)

  Voice output doesn’t work (Android) If the voice output doesn’t work on Android, please make sure to check the following: Open the dialog “voice output”: Settings > Language and Input > Speech...

• Changing the voice of the speech output (iOS)

  Changing the voice of the speech output (iOS) Select Settings > Common > Accessibility Select “Speech” Select “Voices” Select the language for which you want to change the voice (usually english) Select a voice Now...

• Fuel bar doesn’t show up or stays at 0%

  Fuel bar doesn’t show up or stays at 0% If the fuel bar doesn’t appear, displays 0% from the start (maybe after showing 100% for a second) or goes to...

• Connection drops on iOS 11 and above

  Connection drops on iOS 11 and above On iOS the connection between iPad/iPhone and Control Unit might be dropped after some seconds (on both the original app from Carrera and...

• Split sector times are not tracked correctly

  Split sector times are not tracked correctly The tracking of sector times does only work with the Carrera “Check Lane” (item no 20030371). To have the sectors tracked correctly, the lane...

• The in-app purchases overview doesn't load (iOS)

  The in-app purchases overview doesn't load (iOS) If the overview of in-app purchases from the "Add Ons" dialog doesn't load correctly but only shows a loading icon, you might need...

• Using SmartRace on multiple devices and/or move the "license" to another device

  Using SmartRace on multiple devices and/or move the "license" to another device Once you bought SmartRace, you will not need to buy it again, if you plan to use it...

• Sounds and voices don't work at all or are cutted (Android)

  Sounds and voices don't work at all or are cutted (Android) If sounds (e.g. wrench, countdown) or voice outputs (e.g. leader, fastest lap) don't work at all or are cutted...

• I can't download SmartRace for free on macOS, although I already own the iOS version of Smartrace

  I can't download SmartRace for free on macOS, although I already own the iOS version of Smartrace It may seem like you would need to pay again for SmartRace on...

• SmartRace Connect: connection can't be established on iOS (IP 0.0.0.0)

  SmartRace Connect: connection can't be established on iOS (IP 0.0.0.0) If you get the IP address 0.0.0.0 after starting the SmartRace Connect server in SmartRace on iOS, you need to...