Trouble shooting
Here you can find solutions for issues you might face when using SmartRace. If you don’t find something helpful, please feel free to drop me a line at info@smartrace.de or to file an issue over at support.smartrace.de. Thanks for your help!
Invalid Lap
Error message "invalid lap" appears when a car crosses the finish line If you're getting an error message on the bottom of the screen which says "invalid lap" when a car crosses the finish line, this is because you set…
Unassigned although assignments were made
The race screen shows "Unassigned" for cars and/or drivers although you made assignments Picking the controller number from the race screen If you see the placeholder "unassigned" on your race screen although you seem to have…
Refuelling/tire change not possible during races
Refuelling/tire change seemingly not possible during races with weather changes add-on In this case the speed of your car is probably reduced to the minimum by the weather add-on. If you now enter the pits and cross the pit lane…
Some sounds don't work (e.g. start countdown; iOS)
Some sounds don't work (iOS) If some sounds do not work under iOS (e.g. the start countdown), please check the following things: Is your iPhone possibly muted via the small hardware switch at the top left of the device?Is the…
My in-app purchases or subscription have disappeared
After a longer period of non-use of SmartRace, a new installation or an installation on a different device, it can happen that SmartRace does not recognize already purchased add-ons (additional content) like weather…
Track records can't be deleted
Track records seemingly can't be deleted If you're trying to delete a track record from the "records" tab of the track detail view and it seems to pop up again afterwards, this is probably because another record of the same…
How can I display the average speed in the race screen?
Three conditions must be met for this to happen: An active track must be selectedThe selected track must have a track length set (in centimeters)A car from the car…
Add-ons are not loaded under macOS
If the add-on view does not load under macOS, but the spinning wheel remains visible even after a long wait (1-2 minutes), antivirus software may be blocking the SSL connection. Please try to disable…
No connection to the control unit
Important Starting from Android 6, location services (GPS) have to be enabled and SmartRace must be allowed to use them. Here is why. Important The bluetooth connection between your device and the control unit…
Laps are erroneously counted in the pit lane
You can enable/disable lap counting in the pit lane. To do that, please turn off your Control Unit and hold the button “SPEED” (button 5) when it is off. Now turn the Control Unit back on…
Laps are sometimes not counted correctly
This can have several reasons. Most likely you missed the start/finish sensor because your car was drifting a bit. Please make sure to have at least one full straight built before your finish line…
How can I move my data to another device?
To move your SmartRace data to another device, you just have to create a backup and use the backup file on your target device. Read more about how this works.
Although using a compatible device, SmartRace can’t be bought on Google Play
(Android) If you’re sure your device is matching all requirements to run SmartRace but the app is still flagged as incompatible on Google Play, you may want to…
Voice output doesn’t work (Android) or is too fast (iOS)
Voice output doesn’t work (Android) If the voice output doesn’t work on Android, please make sure to check the following: Open the dialog “voice output”: Settings > Language and Input > Speech > Text-to-speech output or Settings > Accessibility > Text-to-speech Output A text-to-speech…
Changing the voice of the speech output (iOS)
Select Settings > Common > Accessibility Select “Speech” Select “Voices” Select the language for which you want to change the voice (usually english) Select a voice Now the selected voice will be downloaded (if needed) and enabled…
Fuel bar doesn’t show up or stays at 0%
If the fuel bar doesn’t appear, displays 0% from the start (maybe after showing 100% for a second) or goes to 0% immediately, please check the following: Are you using the…
Connection drops on iOS 11 and above
On iOS the connection between iPad/iPhone and Control Unit might be dropped after some seconds (on both the original app from Carrera and SmartRace). This is explicitly no issue with the app, but is…
Split sector times are not tracked correctly
The tracking of sector times does only work with the Carrera “Check Lane” (item no 20030371). To have the sectors tracked correctly, the lane must be configured as described in the manual which comes…
Tuning settings (speed, brakes, fuel tank size) are apparently not applied, the sliders are reset
If you make changes in the "Tuning" dialog in SmartRace, these changes are sent to the cars when you press one of the green buttons…
SmartRace Connect Server cannot be started (macOS)
Under some macOS versions (especially High Sierra), the SmartRace Connect Server cannot be started on some Macs when the Mac is on a WLAN. No QR code and no IP address appears when…
Cannot connect to SmartRace Connect Server (ChromeOS)
If you are running SmartRace on a so-called "Chromebook" running ChromeOS, it may happen that the SmartRace Connect server can be started properly, but clients (i.e. devices running SmartRace Connect) cannot connect. The…
The in-app purchases overview doesn't load (iOS)
If the overview of in-app purchases from the "Add Ons" dialog doesn't load correctly but only shows a loading icon, you might need to check whether your device is connected to the internet.…
Using SmartRace on multiple devices and/or move the "license" to another device
Once you bought SmartRace, you will not need to buy it again, if you plan to use it on another device. There are some limitations though: SmartRace can…
Sounds and voices don't work at all or are cutted (Android)
If sounds (e.g. wrench, countdown) or voice outputs (e.g. leader, fastest lap) don't work at all or are cutted off, you have probably disabled the ambient sound (Settings >…
Some cars drive faster than others (e.g. in case of weather change, virtual safety car, etc.)
Some cars drive faster than others despite the same settings (e.g. in case of weather change, virtual safety car, etc.) If some cars can go significantly faster than others despite having the same speed settings (e.g. when it rains in…
Fuel tank size for controllers 5 & 6 cannot be set, an error message appears
Fuel tank size for controllers 5 & 6 cannot be set, an error message appears When you try to set the tank capacity for controllers 5 & 6 in the "Car Tuning" dialogue, you will notice that the sliders are…
I can't download SmartRace for free on macOS, although I already own the iOS version of Smartrace
It may seem like you would need to pay again for SmartRace on the macOS app store, even if you already own SmartRace…
Pit stop continues even after leaving the pit lane
The control unit recognizes that a car is in "refueling possible" mode by passing over the sensor built in to the pit stop adapter unit (PSAU). If the throttle lever on…
SmartRace Connect: connection can't be established on iOS (IP 0.0.0.0)
If you get the IP address 0.0.0.0 after starting the SmartRace Connect server in SmartRace on iOS, you need to re-establish the wifi connection completely. Please open the wifi settings…
