No connection to the SmartRace Connect server possible (“An error has occurred in the communication with the server”)
No connection to the SmartRace Connect server possible (“An error has occurred in the communication with the server”) If you …
In-app purchases or subscriptions cannot be activated via Family Sharing (iOS/macOS)
In-app purchases or subscriptions cannot be activated via Family Sharing (iOS/macOS) SmartRace supports the sharing of in-app purchases and subscriptions …
Turn on location services on Google Chromebooks
Turn on location services on Google Chromebooks Turning on location services on Google Chromebooks is a bit more hidden than …
Backup location under macOS
Where can I find my backup files on macOS? Unlike on iOS and Android, backups on macOS cannot be easily …
SmartRace 5.6.2: Bluetooth connection is disconnected again and again
SmartRace 5.6.2: Bluetooth connection is disconnected again and again Unfortunately, a bug has crept into SmartRace 5.6.2 that may cause …
Controller colors seem to be ignored
Controller colors seem to be ignored If SmartRace ignores the colors you have set in the main menu under “Controller …
Resetting the Control Unit
How can I reset the control unit? If you need or want to perform a reset on your control unit, …
SmartRace Connect Server cannot be started (macOS)
SmartRace Connect Server cannot be started (macOS) Under some macOS versions (especially High Sierra), the SmartRace Connect Server cannot be …
Cannot connect to SmartRace Connect Server (ChromeOS)
Cannot connect to SmartRace Connect Server (ChromeOS) If you are running SmartRace on a so-called “Chromebook” running ChromeOS, it may …
My in-app purchases or subscription have disappeared
My in-app purchases or subscription have disappeared After a longer period of non-use of SmartRace, a new installation or an …
Add-ons are not loaded under macOS
Add-ons are not loaded under macOS If the add-on view does not load under macOS, but the spinning wheel remains …
Tuning settings (speed, brakes, fuel tank size) are apparently not applied, the sliders are reset
Tuning settings (speed, brakes, fuel tank size) are apparently not applied, the sliders are reset If you make changes in …
Invalid Lap
Error message “invalid lap” appears when a car crosses the finish line If you’re getting an error message on the …
Some cars drive faster than others (e.g. in case of weather change, virtual safety car, etc.)
Some cars drive faster than others despite the same settings (e.g. in case of weather change, virtual safety car, etc.) …
How can I display the average speed in the race screen?
How can I display the average speed in the race screen? Three conditions must be met for this to happen: …
Fuel tank size for controllers 5 & 6 cannot be set, an error message appears
Fuel tank size for controllers 5 & 6 cannot be set, an error message appears When you try to set …
I can’t download SmartRace for free on macOS, although I already own the iOS version of Smartrace
I can’t download SmartRace for free on macOS, although I already own the iOS version of Smartrace It may seem …
Using SmartRace on multiple devices and/or move the “license” to another device
Using SmartRace on multiple devices and/or move the “license” to another device Once you bought SmartRace, you will not need …
SmartRace shows drivers in the race screen who are not racing
SmartRace measures lap times of drivers/racers/vehicles that do not race Basically, you have to keep in mind that SmartRace only …
SmartRace Connect: connection can’t be established on iOS (IP 0.0.0.0)
SmartRace Connect: connection can’t be established on iOS (IP 0.0.0.0) If you get the IP address 0.0.0.0 after starting the …
Connect to SmartRace via cable (Android)
Connect to SmartRace via cable (Android) Important: If the firmware on your control unit is too old (version 5335 or …
Some sounds don’t work (e.g. start countdown; iOS)
Some sounds don’t work (iOS) If some sounds do not work under iOS (e.g. the start countdown), please check the …
Sounds and voices don’t work at all or are cutted (Android)
Sounds and voices don’t work at all or are cutted (Android) If sounds (e.g. wrench, countdown) or voice outputs (e.g. …
Pit stop continues even after leaving the pit lane
Pit stop continues even after leaving the pit lane The control unit recognizes that a car is in “refueling possible” …
The in-app purchases overview doesn’t load (iOS)
The in-app purchases overview doesn’t load If only a rotating wheel appears when you open the “Add-Ons” dialog (loading icon), …
Track records can’t be deleted
Track records seemingly can’t be deleted If you’re trying to delete a track record from the “records” tab of the …
Refuelling/tire change not possible during races
Refuelling/tire change seemingly not possible during races with weather changes add-on In this case the speed of your car is …
Unassigned although assignments were made
The race screen shows “Unassigned” for cars and/or drivers although you made assignments If you see the placeholder “unassigned” on …
Changing the voice of the speech output (iOS)
Changing the voice of the speech output (iOS) Select Settings > Common > Accessibility Select “Speech” Select “Voices” Select the language for which you want …
Laps are erroneously counted in the pit lane
Laps are erroneously counted in the pit lane You can enable/disable lap counting in the pit lane. To do that, …
Laps are sometimes not counted correctly
Laps are sometimes not counted correctly This can have several reasons. Most likely you missed the start/finish sensor because your …
Fuel bar doesn’t show up or stays at 0%
Fuel bar doesn’t show up or stays at 0% If the fuel bar doesn’t appear, displays 0% from the start …
No connection to the control unit
No connection to the control unit Important Starting from Android 6, location services (GPS) have to be enabled and SmartRace …
Voice output doesn’t work (Android) or is too fast (iOS)
Voice output doesn’t work (Android) If the voice output doesn’t work on Android, please make sure to check the following: If …
Split sector times are not tracked correctly
Split sector times are not tracked correctly The tracking of sector times does only work with the Carrera “Check Lane” …
Connection drops on iOS 11 and above
Connection drops on iOS 11 and above On iOS the connection between iPad/iPhone and Control Unit might be dropped after …
SmartRace cannot be purchased despite compatible target device (Android) – the device is displayed as “not compatible” in the Play Store
SmartRace cannot be purchased despite compatible target device (Android) – the device is displayed as “not compatible” in the Play …
